Delivery Policy

1. Delivery Coverage

 

We currently deliver across Bangladesh. If you are located outside our coverage area, please contact us before placing your order.

2. Delivery Timeframe

 
  • Inside Dhaka: 2–3 working days

  • Outside Dhaka: 3–5 working days

       ***Delivery times may vary slightly during holidays, campaigns, or unavoidable situations and other issue occurred by local courier services.

3. Delivery Charges

 
  • Inside Dhaka: ৳60

  • Outside Dhaka: ৳120

        ***Free delivery may be available for special offers or minimum order amounts — stay tuned to our promotions!

4. Order Processing

 

Orders are processed within 24 hours after confirmation. You’ll receive an SMS or phone call to confirm your order and shipping details.

5. Delivery Partners

 

We work with trusted local courier services to ensure your order reaches you safely and on time.

6. Missed Deliveries

 

If the delivery attempt fails due to incorrect address or unavailability, our delivery partner will try again or contact you directly. Re-delivery may require extra charges.

7. Damaged or Missing Items

 

If your package is damaged or items are missing, please contact us within 24 hours of receiving it:

📧 Email: info@e-tati.com 

📞 Phone: +8801300223750
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